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“Resilience-Focused Case Management Model” (RFCM) is a capacity building model aimed at promoting resilience process in case workers throughout the case management work. By acknowledging the pivotal role played by a helping relationship with multi-traumatized beneficiaries, RFCM guides operators in building a conscious helping relation aimed at promoting processes of resilience, transformation and recovery. In particular, starting from the construction of a helping relation between operators and beneficiaries, RFCM conceives case management as a supportive intervention with a threefold goal. First, it seeks to identify and strengthen users’ resources. Then, it strives for supporting beneficiaries in elaborating traumatic experiences. Finally, it aims at promoting agency.

The “Resilience-Focused Case Management Model” model envisages two capacity building cycles. The first phase (four days) pursues the enrichment of case management-related procedures through the assisted resilience approach. Trainers guide participants in reflecting about their difficulties in dealing with emotions that stem from the interaction with users, as well as the lack of tools and strategies to manage them. RFCM proposes a conceptual framework to build an effective caseworker – user helping relation, which allows the caseworker not to be overwhelmed by emotions, being a conscious actor in the process of taking charge. The capacity building ends with the explanation of evidence-informed principles of assisted resilience linked to case management. These are meant to guide caseworkers in applying the assisted resilience paradigm in their jobs. Following a period of implementation of the model, RFCM envisages a follow-up capacity building, where previously introduced procedures undergo a process of revision in light of emerging results, in order to reorient the second phase of implementation.

The model ends with the drafting of assisted resilience guide lines applied to case management, in order to be shared with a multidisciplinary team involved in the process, as well as organizations and external stakeholders within the same sector. 

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